When something does not work
What the console's error messages mean, what to check, and how to contact us when that does not solve it.
On this page
When the console shows an error, look for its message on this page. Errors about connecting and your own domain are on their own pages (Beds24, Channex, Your domain).
The reference
When something stops on our side, the error shows a line like "Reference when you contact us: 8F3A-2B9C". With it, we can check which step went wrong and what happened.
Contact us from Still stuck? Contact us beside the reference, and the reference and the screen are sent along for you. If you email us instead, include it.
Common errors
Something went wrong on our side
"Something went wrong. Try again in a moment." means the work stopped on our side. Nothing is wrong with your setup. Wait a moment and press Retry, or do the same thing again. If it keeps happening, contact us.
The server could not be reached
"We could not reach the server." means the console could not reach our server. Check that other sites open, wait a moment and press Retry. If other sites open and the same message keeps appearing, the problem is on our side. Email us at hello@vibebooking.ai: the form in the console cannot reach us either.
No permission
"You do not have permission to do that." means your role in the console does not allow what you tried. A Viewer cannot add properties, connect or go live. If it needs doing, ask your account's Owner. Opening another account's page shows it too.
Page not found
"Not found." means the page does not exist. An old link to a property or domain that was removed shows it too. Open it again from the menu.
The account was deleted
"This account was deleted." appears once the account has been closed. Its properties, connection and members are gone. Make a new account starts again.
When you cannot sign in
Sign-in stopped partway
"Sign-in did not complete. Try again." means signing in with Google or LINE stopped partway. Press Continue with Google or Continue with LINE again. If your browser is signed in to a different Google account, choose the one you use.
Invitation-only
If you see "The console is invitation-only for now. Only people we have contacted can sign in.", check that you are signing in with the email address our invitation was sent to.
Not yet available
"This account cannot use the console yet. We will be in touch." means the account you signed in with cannot start yet. We will contact you.
Contact us
If none of this solves it, contact us from the console. We can see which screen you were on and what it showed, so there is no need to explain it again.
Open Contact us
Press Still stuck? Contact us under the error. With no error on screen, press your account name at the bottom left, then open Help and choose Contact us.
Write what happened
In What happened, write what you noticed and what you tried. The screen, the message shown and the reference are shown under Sent along with it, and reach us as they are.
Press Send
The screen says "We received your message", and a confirmation email arrives.
We read messages on weekdays, 10:00 to 18:00 Japan time, and reply by the next business day, to the email address of the account you signed in with. If your account has no email address, the form asks where to reply.
If you see "That did not send. Try again.", Send from your email app sends the same content by email. If you cannot sign in at all, email hello@vibebooking.ai.