Serve on your own domain

Live pages are normally served on our domain. With your own domain set up, they are served on a subdomain of your property's site instead (for example agents.hana-kyoto.jp). You do not have to set one up.

Before you start

Check three things:

• Your role in the console is Owner or Manager. A Viewer sees "Read-only. An owner or manager changes the domain."
• The name is a subdomain of your property's site. For a site at hana-kyoto.jp, that is a name like agents.hana-kyoto.jp. The site's own domain cannot be used.
• You can change your domain's DNS. If someone else looks after it, see Ask your web person.

Set it up

1. Open the Your domain tab

   Press Properties in the menu, then the Your domain tab.

2. Enter a subdomain

   Under Set up your domain, enter the name in Subdomain to use and press Use this name.

3. Add the DNS record

   The record to add shows a Type, a Name and a Value (points to). In your DNS panel, add this one line exactly as shown. Copy copies all three at once.

4. Wait for it to take effect

   The heading moves from "Waiting for DNS" to "Certificate pending". When everything is ready it reads like "Ready: served on agents.hana-kyoto.jp". While the page is open, it checks again by itself. To check straight away, press Check again.

5. Choose the properties

   Under Properties served on this domain, press Serve on this domain for each property. A property served there shows Served here. Stop serving takes one off.

On Cloudflare, set the record's proxy status to "DNS only". While it is "Proxied", we cannot see the record and the setup does not move on. The screen shows the same note under the record.

Ask your web person

If someone else looks after your DNS, press Send to your web person. It opens a page with the record in Japanese and English. Only someone signed in as a member of your account can open that page, so invite them first.

An AI assistant can also add the domain and check its record for you. Choosing the properties it serves stays with you.

On that page, Check tells them whether the record has taken effect: "The record is in place." once it has, "Not seen yet." until then.

What the status means

The heading on the domain screen tells you how far the setup has got. At every stage your pages are served: on our domain until everything is ready, and on yours after.

When it does not work

You entered the site's own domain

If you see "Use a subdomain, such as agents.hana-kyoto.jp.", the name you entered is the site's own domain (hana-kyoto.jp). Put a name such as agents. in front of it, as in agents.hana-kyoto.jp, and try again.

The name is used by another account

"That name is already used by another account." means another VibeBooking account has already set up the same name. Check whether someone at your company set it up in a different account. If not, use another name (for example ai.hana-kyoto.jp), or contact us.

It stays at "Waiting for DNS"

If nothing changes after a few hours, check the record in your DNS panel, in this order:

1. The name is not doubled. Some DNS services want only the agents part in the Name field. Typing agents.hana-kyoto.jp there makes a different name, agents.hana-kyoto.jp.hana-kyoto.jp.
2. The type is CNAME, and the value matches Value (points to) exactly. Copying it with Copy is the safest way.
3. On Cloudflare, the proxy status is "DNS only".
4. No other record (an A record, for example) is left on the same name. If one is, you may not be able to add the CNAME, or we may not see it correctly.

Then press Check again.

DNS could not be checked

"We could not check DNS. This is the last known state; we retry automatically." means our side could not check DNS just now. Nothing is wrong with your setup. The screen keeps the last known state and checks again by itself. Nothing to do.

When the record is gone

A heading like "Your domain stopped pointing at VibeBooking on 9/25/2026" appears when we can no longer see a record that used to work. Check in your DNS panel whether the record was deleted or its value changed. Meanwhile your pages are served on our domain. Add the record shown under The record to add again, and it recovers by itself.

When the certificate has not been issued

"The certificate has not been issued" appears when we can see your record but could not issue the HTTPS certificate for your own domain. Meanwhile your pages are served on our domain. Check these in order:

1. The record in your DNS panel matches The record to add on the screen.
2. Your domain has no CAA record limiting who may issue its certificates. If it has one, that can be the cause. If a web person set up your DNS, ask them to check.

Once it is right, serving on your domain starts on its own. We keep trying to issue the certificate too. If that does not solve it, contact us.

A property cannot be served here

A line like "agents.hana-kyoto.jp is not under yado-nara.jp, so it cannot serve this property." means the property's site is on a different domain from the one this name is under. For example, agents.hana-kyoto.jp can only serve properties whose site is hana-kyoto.jp. For a property on another site, set up that site's subdomain as another domain of your own.

Something did not finish

These mean the work stopped on our side. Wait a moment and do the same thing again. If it keeps happening, contact us.

• "That did not save. Try again."
• "That did not change. Try again."
• "That did not work, so the domain is unchanged. Try again."

Remove your domain

Once removed, your pages are served on our domain again. Only an Owner or a Manager can remove it.

1. Press Remove this domain

   Press it on the card of the domain you want to remove.

2. Press Remove

   You are asked something like "Remove agents.hana-kyoto.jp?". Press Remove, and the screen shows "Removed agents.hana-kyoto.jp".

3. Delete the DNS record

   In your DNS panel, delete the record you added. Any time after removing is fine.

Contact us

If none of this solves it, press Still stuck? Contact us under the error. The screen and the reference go with it, so we can see which step went wrong. How to reach us with no error on screen, and when we reply, are in Contact us.